Ceramics Care

 

 

It is possible to put your ceramics into the dishwasher. However, we do recommend washing them by hand as they like a delicate touch. 

 

Shipping & Returns

 

Shipping

I ship worldwide. All items are shipped from the Netherlands with PostNL.

All the items purchased via the website are usually send within 5 workdays after receiving the order.

Items that are made upon request (if possible) can take up to several weeks to be finished. If you want a specific item to arrive on a special date, please contact me via info@putzyceramics.com if this is possible.

The customer is responsible for any taxes that may apply within the country when receiving the package.

Returns

If for any reason, you are not satisfied with the item you received, please contact me at info@putzyceramics.com. 

Please note that a return policy does not apply to items damaged by third parties.

FAQ

Payments are possible with iDeal, credit card and PayPal. 

It is possible to visit the store. The address is Bakenesserstraat 12ZW, 2011 JJ Haarlem. We’re open Tuesday-Saturday 10:00 – 16:00.

I use recycled packaging materials as much as possible. The ceramics are wrapped very well so the risk of breakage will be at a minimum. 

Yes. Because the ceramics are made from stoneware clay, and I fire them up to 1240 degrees, the clay will become water-resistant. Therefor the ceramics are suitable for dishwashers. Nonetheless I do recommend washing them by hand because this is a more gentle way of cleaning them and you minimize the chances of breakage or damaging the piece.


Local pickup is possible in Haarlem. At checkout you can select local pickup (only when country is selected as Netherlands). I will contact you when your order is ready for pickup and you can collect your order in store.

Please contact me via the contact page with your request and I will get back to you.

Sure! You can fill in all the details of the person you want to send it to and if you would like me to put in a special card, you can write down in the note section what you would like me to write. I will make sure the package will be wrapped nicely as a gift. There are also gift cards available in the shop.

I will announce new shop updates on Instagram. I add new items to the shop regularly. It is not guaranteed that I will make an item again, some products are one of a kind and therefor unique. However, if you want to purchase anything in particular, please contact me to see if I can make it for you, or to have an update on when the particular item will be added to the shop again. 

At the moment I am not taking on any wholesale orders.