Shipping & Returns
Shipping
Packages are shipped worldwide. All items are shipped from the Netherlands with the local postal carrier PostNL.
Items purchased via the webshop are usually sent within 2 workdays after receiving the order.
The customer is responsible for any taxes that may apply within the country receiving the package.
Returns
If for any reason, you are not satisfied with the item you received, please contact us at info@putzyceramics.com.
Please note that a return policy does not apply to items damaged by third parties.
FAQ
Shop updates will be announced via Instagram. New items are added to the webshop regularly. It is not guaranteed that an item will be in stock again, some products are one of a kind and therefor unique. However, if you want to purchase an item in particular, you can send an email to receive an update on when the particular item will be added to the shop again.
It is possible to visit the studio on appointment. However, there might only be a small selection available as most of the work is sold online via monthly shop updates. If you wish to visit the studio, the address is Banken 1B, de Kwakel. To schedule an appointment, please send an e-mail or private message via Instagram.
In some cases it is possible to place a custom order. Please contact us via the contact page with your request and we will get back to you.
At the moment we are focussing on monthly shop updates for the webshop. Maybe in the future when there is space and time there will be the option to take on wholesale orders. Please send us your thoughts and we’ll get back to you.
Local pickup is possible at the studio at Banken 1B, de Kwakel. At checkout, you can select ‘local pickup’ (only when country is selected as Netherlands). There will be no shipping costs charged. You will receive an e-mail when your order is ready for pickup to schedule an appointment.
Yes. Because the ceramics are made from stoneware clay, and they’re fired up to 1240 degrees, the clay will become water-resistant. Therefor the ceramics are suitable for dishwashers. Nonetheless we do recommend washing them by hand because this is a more gentle way of cleaning them and you minimize the chances of breakage or damaging the piece.
The ceramics are wrapped in recycled packaging materials as much as possible. Orders are wrapped carefully so the risk of breakage will be at a minimum, even the bigger pieces. If you’re hesitant to let your order be shipped, you can always pick it up at the studio (Banken 1B, de Kwakel). Please select ‘local pick-up’ at check-out and there will be no shipping costs charged. You can contact us to schedule an appointment to pick up the order.
During the process of making ceramics, it’s possible that some items will have small imperfections or don’t make it through the quality check of being sold for the full price. There can also be samples made to test a clay or glaze. These items are sold as seconds and samples either via instagram sales, or via the webshop ‘seconds & samples’. Keep an eye out on the Instagram page when the next seconds & sample sale will be.
Sure! You can fill in all the details of the person you want to send it to and if you would like to add a special note to the card, you can write the message in the note section. The package will be wrapped nicely as a gift. There are also gift cards available in the online shop.
Packages are shipped worldwide. Shipping costs will be shown at check-out.
Payments via the webshop are possible with iDeal, credit card and PayPal.